911 Crisis Center

An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken…

Reality, Crime • Series • 2021 • 2 seasons

Start watching: S1 E1

S1 E1 - 12 Hours Together
911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one that connects to someone in Essence's family.
Nov 6, 2021 • 22m
S1 E2 - Best of Luck
On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work-family she's been with through thick and thin over 12 years.
Nov 6, 2021 • 22m
S1 E3 - Training Wheels
911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers, and his fellow dispatchers.
Nov 13, 2021 • 22m
S1 E4 - Octopus Mode
Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.
Nov 14, 2021 • 22m
S1 E5 - Third Time's the Charm
Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The dispatchers are interrupted during the Wedding Livestream when they hear police call out someone's been shot.
Nov 20, 2021 • 22m
S1 E6 - 40 Shots Fired
Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who's been shot.
Nov 21, 2021 • 22m
S1 E7 - What To Expect
911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.
Nov 27, 2021 • 22m
S1 E8 - Put To the Test
It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.
Nov 28, 2021 • 22m
S1 E9 - Teamwork Makes the Dream Work
911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the same gas station and a possible overdose that calls for immediate CPR, which Hayley has never instructed before...
Dec 4, 2021 • 22m
S1 E10 - Double Homicide
Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.
Dec 5, 2021 • 22m
S1 E11 - They're Out There
The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen, and a major accident leaves a motorcyclist motionless.
Dec 11, 2021 • 22m
S1 E12 - Help Is on the Way
The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn't go exactly to plan.
Dec 12, 2021 • 22m
S1 E13 - The First, First Responders
It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate seems to be higher; night shift is going to have to get creative to sort out a mess of emergencies.
Dec 18, 2021 • 22m
S1 E14 - Appreciation in Action
Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.
Dec 21, 2021 • 22m
S1 E15 - Positive Impacts
Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her coworker Tiffany Ward, also takes on an emotionally-charged night when they each answer calls from families in a similar crisis.
Jan 1, 2022 • 22m
S1 E16 - Work Family
The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!
Jan 1, 2022 • 22m

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